Coronavirus (COVID-19) update

Dear all,

We have recently experienced a surge in orders from people using TentMeals for self isolation, and from stocking their food cupboards for the coming months.

The good news is that TentMeals have been proving an excellent food during the growing coronavirus pandemic. Long shelf lives, fantastic nutritional value, and lots of diet-specific options seem to have turned them into coronavirus-food.

We are accepting orders as usual, and are well stocked with secure supply for the coming months.

DELIVERY TIMES

We are currently able to dispatch most orders within 1 working day. However, couriers are currently unable to guarantee their usual level of service. To maximise reliability, we are sending all UK Express Delivery orders and all International orders with DPD's tracked service.

UK: Many orders will arrive within their typical time frame. However, to be sure, please add 1-3 working days to our typical delivery times. If you would like your order to be sent with DPD's tracked service, please select Express Delivery at checkout. Standard Deliveries will be sent with Royal Mail 48.

International: Please add 1-2 working days to our typical delivery times for the UK part of your parcel's journey, and then also whatever the delivery delays are within your country (unfortunately we cannot predict this). We are sending all international deliveries with DPD, who we believe to be the most reliable courier company.

If these times are too long, you can also collect your order from Melbourne, Derbyshire, and sometimes also from Crystal Palace, London (especially if you can be flexible with which products we supply).

If you are in genuine need for us to prioritise your order, or just have some questions, please don't hesitate to get in touch with us at orders@tentmeals.co.uk.

We're happy to help as many people as we can.

HYGIENE MEASURES

In addition to our usual strict hygiene measures, people may be interested to know that:

- Our production facility is not part of a large factory. This means we have only 1 person working in the facility, so have no problems regarding social distancing.

- Couriers do not enter our premises. Everything is received and dispatched outdoors.

- We have introduced additional hand washing measures, and facial masks.

- We have requested that our dispatch facility use gloves to pick and pack all orders.

If you are concerned about potential transmission through receiving deliveries, we recommend that you wash all products before use. All of our packaging is water tight, so the products will not be damaged through washing.

 

If there is any further information you need, or anything we can help with, please don't hesitate to get in touch.

Lots of love to all during this very difficult time,

Jess, Letty & Marcsi