We are pleased to say that we are accepting orders as usual. Most orders will be dispatched within 1 working day. However, as couriers are still adapting to the huge increase in online shopping there are likely to be some delivery delays.
If you select "Standard Delivery" at checkout, we will send your order with Royal Mail 48. This is an untracked service which usually arrives 2-4 days after you place your order. Currently a lot of orders are taking 3-7 days to arrive.
If you select "Express Delivery" at checkout we will send your order with DPD's next day service if it is over 2kg, and with Royal Mail's tracked 24 hour service if it is under 2kg. These are tracked services which usually arrive 1-2 days after you place your order. Currently a lot of orders are taking 2-3 days to arrive because of the huge increase in online shopping.
Many international orders are experiencing delays due to a combination of COVID and Brexit.
Please add 1-3 working days to our typical delivery times listed below for the UK part of your parcel's journey, and then also whatever the current delivery delays are within your country (if any).
We are doing our best to send parcels with the most reliable couriers possible. In case your parcel is taking longer than expected to arrive, please don't hesitate to get in touch with us so that we can track it down and get it to you as soon as possible.
Delivery to Europe
|Mainland UK||less than £20||Standard delivery, 3-4 working days||£3.80|
|Express delivery: typically next working day for orders placed before midday; 1-2 working days otherwise||£4.95|
|£20-50||Standard delivery, 3-4 working days||Free|
|Express delivery: typically next working day for orders placed before midday; 1-2 working days otherwise||£1.95|
|£50 or more||Express delivery: typically next working day for orders placed before midday; 1-2 working days otherwise||Free|
|Jersey, Guernsey, Isle of Man||less than 2kg||3-4 working days||£3.80|
|over 2kg weight, but under £60 order value||2-4 working days||£14.95|
|£60 or more||2-4 working days||Free|
|Europe Zone 1: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Hungary, Ireland, Italy, Lithuania, Luxembourg, Poland, Portugal, Netherlands, Slovakia, Slovenia, Spain (mainland), Sweden||£55 or more||3-6 working days||Free|
|less than £55||3-6 working days||£14.95|
|Europe Zone 2: Bulgaria, Estonia, Finland, Greece, Latvia, Romania||£65 or more||3-6 working days||Free|
|less than £65||3-6 working days||£19.95|
|Europe Zone 3: Faroe Islands, Norway, Switzerland||£95 or more||3-6 working days||Free|
|less than £95||3-6 working days||£34.95|
|Europe Zone 4: Andorra, Monaco, Turkey||£115 or more||3-6 working days||Free|
|less than £115||3-6 working days||£45.00|
|Europe Zone 5: Albania, Belarus, Bosnia and Herzegovina, Liechtenstein, Macedonia, Moldova, Serbia||£130 or more||3-6 working days||Free|
|less than £130||3-6 working days||£55.00|
|Europe Zone 6: Iceland, Malta, Ukraine, Vatican City||£160 or more||3-6 working days||Free|
|less than £160||3-6 working days||£70.00|
|Europe Zone 7: Armenia, San Marino||£350 or more||3-6 working days||Free|
|less than £350||3-6 working days||£135.00|
Delivery to North America
|Canada and the USA||£100 or more||3-6 working days||Free|
|£70-100||3-6 working days||£9.90|
|less than £70||3-6 working days||£24.90|
Delivery to Australia and New Zealand
|Australia||Up to 2kg||5-8 working days||£23.90|
|2 - 6kg||5-8 working days||£39.90|
|6 - 10kg||5-8 working days||£56.90|
|Above 10kg||5-8 working days||£79.90|
|New Zealand||Up to 2kg||5-8 working days||£24.90|
|2 - 6kg||5-8 working days||£49.90|
|Above 6kg||5-8 working days||£69.90|
Delivery to South Africa
|South Africa||£160 or more||2-4 working days||Free|
|less than £160||2-4 working days||£70.00|
Delivery to Hong Kong
|Hong Kong||£65 or more||3-6 working days||Free|
|less than £65||3-6 working days||£14.95|
Delivery to Thailand
|Thailand||£130 or more||3-6 working days||Free|
|£70-130||3-6 working days||£20.00|
|less than £70||3-6 working days||£35.00|
Delivery to the Middle East
|Bahrain, Jordan, Oman, Qatar, Saudi Arabia||Weight 0-2kg||6-8 working days||£17.95|
|Weight over 2kg and value under £115||2-4 working days||£45.00|
|£115 or more||2-4 working days||Free|
We ship worldwide.
If you cannot see your country or region on the list above, that doesn't necessarily mean we can't deliver there, it just means we haven't yet! Please get in touch with us to discuss delivery to your part of the world.
Need express delivery but can't see an option above? Again, just let us know and we'll be happy to help.
Transparency behind our delivery charges.
Simply put, we want our delivery charges to be fair.
We aren't looking to make a profit on the delivery we charge - in fact, if you include the labour cost of someone packaging up your order and taking it to the depot we make a small loss.
We do this to allow people to order small quantities as well as place big orders.
For free delivery, we have carefully worked out a minimum order value which is financially sustainable for us, and is as low as possible for you.
Service vs cost.
While cost is very important, we also place a lot of importance on the service that a courier provides to our customers.
After long experimentation, we've settled on Royal Mail or DPD for most UK deliveries.
Royal Mail are our preferred option for orders under 2kg. They offer an incredibly quick, reliable, and affordable service for small parcels. Currently, we use their untracked 1st and 2nd Class services. They have proved very reliable so far, but if you would prefer to have your order tracked just let us know.
For orders over 2kg, our preferred couriers are DPD and Parcelforce. These deliveries are fully tracked, and DPD keep you brilliantly updated on your parcel's progress. They'll message you with a 1-2 hour time window on the morning of delivery, and also give you plenty of opportunity to reschedule the delivery if it isn't convenient.
Most often, we use either DPD to ship abroad with their 2-5 day services.
Keeping it green.
You might find the box your meals arrive in looks a little unusual...
This is because we want to do even better than using recycled packaging. Instead, we're using re-used packaging. All the boxes, envelopes, newspapers, bubble wrap etc that we (and a bunch of our friends - thanks guys!) get through the post, we keep.
Then, when an order comes through we rummage through a huge pile of boxes until we find one the right size, and send your meals out in those.
The only materials that we have to buy new are the parcel tape and labels.
Not only does this save energy and resources, it also means we can pass on the (admittedly very minimal) money we save to our customers in the form of cheaper delivery.
If you'd like to know more about the benefits of re-using over just recycling, there's a great article here which also has some great suggestions for re-using other items too.